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Privacy Policy

Last Updated: December 9, 2024

1. Information We Collect

We collect various types of information in connection with the services we provide:

1.1 Information You Provide Directly

When you register for an account, subscribe to our services, or communicate with us, we may collect:

• Contact Information: Name, email address, phone number, business name, mailing address
• Account Credentials: Username, password, and other authentication information
• Business Information: Company name, business type, investment preferences, target markets, deal criteria
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Information contained in messages you send us, feedback, survey responses
• Profile Information: Professional background, investment experience, areas of interest

1.2 Information Collected Automatically

When you access our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, clicks, search queries, access times and dates
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 7)
• Log Data: Server logs that record information about your use of our services

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your account to Meta (Facebook/Instagram) or other social platforms
• Advertising Partners: Information about leads generated through our advertising campaigns on Meta and Google
• Public Databases: Publicly available business information and property records
• Data Providers: Third-party data enhancement services that help us better understand our customers

1.4 Lead Information

Through our lead generation services, we collect information about potential leads, including:

• Contact information (names, phone numbers, email addresses)
• Property information and seller motivations
• Interaction history and communication preferences
• Lead source and campaign attribution data

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing Services

• Delivering lead generation and CRM services
• Managing and optimizing your advertising campaigns
• Processing your payments and managing your account
• Providing customer support and responding to inquiries
• Sending service-related communications and updates

2.2 Improving Our Services

• Analyzing usage patterns and trends to enhance user experience
• Developing new features and services
• Testing and implementing improvements to our platform
• Conducting research and analytics
• Troubleshooting technical issues

2.3 Marketing and Communication

• Sending promotional materials about our services (with your consent)
• Providing personalized recommendations
• Conducting surveys and gathering feedback
• Informing you about updates, new features, and special offers

2.4 Security and Fraud Prevention

• Protecting against unauthorized access and security threats
• Detecting and preventing fraudulent activities
• Enforcing our Terms and Conditions
• Complying with legal obligations and protecting legal rights

2.5 AI and Automation

• Training and improving our AI-driven lead nurturing system
• Automating follow-up communications
• Optimizing campaign performance through machine learning
• Providing intelligent recommendations and insights

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you explicitly consent or direct us to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: To process your payments securely
• Cloud Hosting Providers: To store and manage data
• Analytics Services: To analyze usage and improve our services
• Communication Platforms: To send emails, SMS messages, and other communications
• CRM and Database Services: To manage customer relationships and data
• Customer Support Tools: To provide customer service

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

3.3 Advertising Partners

We work with Meta (Facebook/Instagram) and Google to deliver advertising campaigns. These platforms receive information necessary to run and optimize campaigns, subject to their respective privacy policies.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control.

3.5 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Requests from government authorities
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of our users or others
• Investigation of fraud or security issues

3.6 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The type of information collected
• The purpose for which it was collected
• Legal, accounting, or reporting requirements
• Whether you have requested deletion of your data

When we no longer need your information, we will securely delete or anonymize it.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Update

You have the right to access and update your personal information. You can do this by:

• Logging into your account and updating your profile
• Contacting us at info@reistreams.com

5.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, dispute resolution, security purposes). To request deletion, contact us at info@reistreams.com.

5.4 Marketing Communications

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any promotional email
• Adjusting your communication preferences in your account settings
• Contacting us at info@reistreams.com

Note that you cannot opt out of service-related communications (e.g., account verification, transaction confirmations, technical updates).

5.5 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

5.6 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data encryption in transit (SSL/TLS) and at rest
• Access Controls: Restricted access to personal information on a need-to-know basis
• Authentication: Multi-factor authentication and strong password requirements
• Security Monitoring: Regular security audits and monitoring for suspicious activities
• Secure Infrastructure: Use of secure cloud hosting providers with robust security measures
• Employee Training: Regular security and privacy training for our team members
• Incident Response: Procedures for responding to security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Similar Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience and gather information about usage patterns.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., authentication, security)
• Performance Cookies: Collect information about how you use our website to help us improve it
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Analytics Cookies: Help us understand user behavior and improve our services

7.3 Third-Party Cookies

We use third-party services (Google Analytics, Meta Pixel, etc.) that may set cookies on your device. These third parties have their own privacy policies governing their use of cookies.

7.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you disable cookies, some features of our website may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us at info@reistreams.com.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by the European Commission
• Compliance with applicable data protection frameworks
• Appropriate security measures during data transfers

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about the personal information we collect, use, and disclose about you.

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell your personal information as defined by the CCPA.

11.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

11.5 Exercising Your Rights

To exercise your California privacy rights, please contact us at info@reistreams.com or call +1 (888) 995-7979. We will verify your identity before processing your request.

12. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law. If you are a Nevada resident and have questions, please contact us at info@reistreams.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise these rights, contact us at info@reistreams.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to r